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For environmental protection, the use of any type of cream or sunscreen that may contaminate the ecosystem is prohibited. You will not need it, as you will be under the shade of the trees.
At the eco-park entrance, all creams, liquids, and aerosols will be held and returned upon exit.

Bringing food and beverages is not allowed, nor glass containers, cans, or bottled drinks. Entry will also be denied to individuals under the influence of alcohol or substances, as well as to anyone attempting to bring alcohol in any form, speakers/loudspeakers, or coolers.

We do not offer towel rentals; towels are available for purchase only. We recommend bringing your own.

You will surely find a great diversity of birds, mammals, invertebrates, and reptiles.

The use of mobile phones and GoPro cameras is allowed during guided experiences and in the cenotes. Any other type of camera is subject to an additional fee.
If a photographic session is conducted without prior purchase and the visitor is identified, the corresponding fee must be paid.
The use of drones is not permitted; anyone found using one will be subject to a fine.

They are two completely different experiences. The underground river experience is a guided tour with specialized equipment such as water shoes, a helmet, and snorkeling gear. It takes place entirely underground and features an illuminated system. From entrance to exit, the route covers a distance of 300 meters.
Cenotes, on the other hand, are open and semi-open, always receiving natural sunlight. You may visit them on your own or choose a guided experience.

Group sizes for guided tours are 16 people per guide for the GRUTAVENTURA and GRUTA TRAVESÍA experiences, and 20 people for the AGUAS MÁGICAS experience.

To book a private tour, the full amount must be paid based on the number of people included in the tour, depending on the experience.

For guided tours in GRUTAVENTURA, only children 6 years and older are allowed to participate.
For the self-guided experience 4 TRAVESÍAS, children under 5 years old do not pay and also have access to the AGUAS MÁGICAS experience; however, meals are not included.
Children’s access to the cenotes must be under adult supervision and with a life jacket.

Yes, you are welcome to stay and enjoy this wonderful place for the rest of the day. We are open every day from 9:00 a.m. to 5:00 p.m.

To access cameras, you must pay for the experience, plus access to the equipment:

Access to a professional camera with use of facilities and content publishing on platforms (only 1 camera without accessories): from $7,000 MXN for 4 cenotes only. See terms and conditions in the sales area.
Housing + tripod + other equipment at an extra cost.
Productions with 1 or more cameras and professional equipment: cost to be quoted with the sales area with a contract for commercial use of the facilities.
Cost for photographers depends on the location; consult the sales area.

Deposits are not included. If you purchase a guided tour, you must leave a deposit of:

Locker rental included, a deposit of $200 MXN is required. If you purchase the experience with free time, you can purchase it for $100 MXN.
Snorkeling is included during the guided tour; at the end, you can rent it for $140 MXN and leave a deposit of $400 MXN.

It is necessary to book your visit for a specific date, as experiences have limited capacity. Please review our date change or cancellation policies to address any questions you may have.

Monday to Sunday from 9:00 a.m. to 5:00 p.m.

Yes, you can change the visit date on your reservation. You have up to one year from the date of purchase to schedule your visit. We recommend contacting the reservations department to check availability.

Our cancellation policies are as follows: we do not offer refunds, only date changes within a period of one year. Any change to the visit date may be subject to fare adjustments.
For questions or clarifications, please contact the reservations department.

We offer discounts for Mexican nationals, valid on our website, WhatsApp reservations, or direct purchase at the eco-park with a valid, physical, and official ID.

Early booking discounts for foreign visitors are available on our website and through WhatsApp reservations.

Birthday promotions and special group rates are available exclusively through WhatsApp reservations.

You can make your payment through different methods: via the PayPal digital platform, bank transfer, or directly at the cashier using cash (Mexican pesos or U.S. dollars) or credit cards (Visa, MasterCard, American Express).
Interest-free installment payments are available only for reservations made via WhatsApp and email.

We are located on the Cancun–Tulum Federal Highway km 266.8, San José Puerto Aventuras.

Transportation is not included in our experiences.

If you are visiting from Playa del Carmen, you can take the van service heading to Tulum (Calle 1 Sur corner Av. 45), which will take you to the entrance of our eco-park.

If you are visiting from Cancún, you can take the ADO (Mayan) bus service to Tulum, which will take you to the entrance of our eco-park.

If you are visiting from Tulum, you can take the van service heading to Playa del Carmen, which will take you to the entrance of our eco-park.

If you wish, we can offer private transportation alternatives. Please contact us at +52 1 984 271 0681 for more information on rates.

We offer parking with security cameras and a security guard at no additional cost.

Of course. Our reception staff can request it for you; we recommend doing so 20 minutes before your departure.

We offer a special rate for INAPAM cardholders. However, this discount is only valid for residents of Mexico who present a valid, physical, and official INAPAM or INSEN ID at the reception of our eco-park.

Yes, we offer a special rate for Quintana Roo residents, valid upon presenting a valid, physical, and official ID at the entrance (INE or driver’s license issued in Quintana Roo).
For minors, a valid Quintana Roo school ID with photo or a valid, physical CURP must be presented.